Our vendor partner confirmed the issue and deployed a fix to restore services. After validating service restoration, we removed the short-term workaround implemented yesterday. We have confirmed that the Overview page in the UI, along with previously impacted services such as the AI Assistant, is now fully restored. If you experience any further issues, please contact Support.
Resolved
Our vendor partner confirmed the issue and deployed a fix to restore services. After validating service restoration, we removed the short-term workaround implemented yesterday. We have confirmed that the Overview page in the UI, along with previously impacted services such as the AI Assistant, is now fully restored. If you experience any further issues, please contact Support.
Monitoring
We have implemented a short-term fix to restore access to core functionality, including accessing backups and performing restores. Some UI features, such as the AI Assistant, may remain unavailable until services are fully restored with our vendor provider. We are continuing to monitor the environment and work with our vendor toward full restoration. We will provide a final update once access has been fully restored through our vendor.
Identified
We are investigating access issues affecting the Veeam Data Cloud web UI across all production regions starting Tuesday, July 14th at 17:50 UTC. Some customers may see blank or inconsistently loading pages, including the Overview page, particularly when signing in as a new user, using an incognito/private session, or after clearing browser cache. Our engineering team has identified that some UI configuration requests are intermittently failing due to blocking by third-party network services. We are working with our providers and implementing a workaround to restore reliable access, while continuing to monitor closely and will provide updates as recovery is confirmed.
