We are investigating access issues affecting M365 Self-Service Restore users when logging into the Web UI.

Resolved·Partial outage

The fix has been deployed and we have confirmed that M365 Self-Service Restore users can access the portal again. This issue is resolved.

Wed, Aug 19, 2026, 06:31 PM

(2 days ago)

Affected components

Aug 19, 2026, 02:57 PM

06:31 PM

Veam Data Cloud Portal

Updates

Resolved

The fix has been deployed and we have confirmed that M365 Self-Service Restore users can access the portal again. This issue is resolved.

Wed, Aug 19, 2026, 06:31 PM

Monitoring

Workaround identified: Self-Service users may directly go to https://cloud.veeam.com/m365 to perform self-service restores.

Wed, Aug 19, 2026, 05:00 PM(1 hour earlier)

Identified

Updating the incident to show that this is affecting all regions, not only Asia Pacific

Wed, Aug 19, 2026, 04:27 PM(32 minutes earlier)

Identified

We've identified a race condition regarding CDN resources specifically affecting M365 Self-Service Restore portal logins in the Asia-Pacific region. No admin users are affected nor any other functionality.

Wed, Aug 19, 2026, 03:26 PM(1 hour earlier)

Investigating

M365 Self-Service

Wed, Aug 19, 2026, 02:57 PM(28 minutes earlier)