On September 16 from 7:50 AM to 15:26 UTC, some customers may have experienced failures when requesting Veeam Backup and Replication tokens, including 503 Service Temporarily Unavailable responses. Our investigation confirmed the issue was caused by a widespread Salesforce service incident that impacted Salesforce API availability, which is used as part of product installation validation. Once Salesforce resolved the incident, normal service operation was restored.
No components marked as affected
Resolved
On September 16 from 7:50 AM to 15:26 UTC, some customers may have experienced failures when requesting Veeam Backup and Replication tokens, including 503 Service Temporarily Unavailable responses. Our investigation confirmed the issue was caused by a widespread Salesforce service incident that impacted Salesforce API availability, which is used as part of product installation validation. Once Salesforce resolved the incident, normal service operation was restored.
